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Cooling Hydration Systems
When Life Gets Hot • We Do Cool!


Call us at 828-820-8600
M-F 10am- 7pm EST
Email Us

Ordering & Shipping Info

Online Ordering

Your order updates will be available in your Account page, when you are logged in. You will be able to see all order details and change your personal information from your account page. If you need assistance, please Email Us or fill in our contact form from our home page.

Shipping Policy

It is our policy to try and ship all merchandise within two business days of receiving an order. We ship orders from its warehouse via the most economical shipping service. Shipping is free to Continental US only.

Many of the products we sell are shipped directly from the manufacturer’s warehouse. These products are shipped using FedEx Ground, Truck Line, UPS Ground or USPS Priority Mail, depending on the manufacturer. The cost of shipping outside the Continental US is dependent on what the manufacturer charges.

We list all shipping details for every product

Look for the Product Shipping box on the left side of the product page, underneath the credit card logos. This box contains the shipping company, type of shipping, and where your product will ship from.

Where We Will Ship To

Products ordered can be shipped to all 50 states and all Canadian provinces and territories. We will ship to APO/FPO addresses, provided the total weight of all merchandise is less than 70 pounds.

We will ship to many countries outside of the United States. International orders (except for Canada) can only be placed via phone. For more information, please call 1- 800- 487- 7432 and ask for JP.  Our phone hours are 9 a.m. to 8 p.m. EST, Monday through Friday.

International shipping quotes can also be obtained via e-mail by Emailing Us


For products sent via USPS Priority Mail, a Track & Confirm number will be sent to you via e-mail.

UPS and FedEx tracking numbers are available by request. Please e-mail your name and/or order number to us and we’ll respond within one business day.

Additional Shipping Info

UPS and FedEx will not ship to a PO Box.

We are here to serve and are standing by to listen to your needs and match the right solutions at the right price for your budget. Don’t hesitate to call.

We’re here to help. Call 1-800-487-7432 or look for our contact form on our home page.